At Branddose.com we handle your orders professionally, starting from packing, efficiently issuing shipment numbers, and contacting our customers to arrange the delivery at their convenience.
Shipment usually takes 3 to 5 working days to reach our customers. In the shipment process our logistic partners will contact our customers several times to ensure the delivery.
In the event that our customers do not respond to our logistic partners, they will receive a notification email explaining the process of how to collect their orders where it will be sent to the closest courier depot near them.
At this current time delivery services are limited to major cities. Additional fees will apply for remote areas. At Branddose.com we have a streamlined process of delivery, and we work with world-class logistic providers to deliver your goods.
We currently do not provide self-pickup options.
Returns are very easy, with no additional costs for you. If you are unsatisfied with your purchase for something wrong with the product, or you received a different of what you ordered. Click here to start your return process or contact BRANDDOSE customer service at firstname.lastname@example.org within 7 days of receiving your order to initiate the return or exchange process. You will receive a label attachment from email@example.com with a return airway bill (AWB) number. Within two working days our representative will contact you for pickup formalities or you may drop the item to the nearest Aramex office with the return airway bill (AWB) number. Following that, please notify us by sending an email and a voucher will immediately be issued for your use. Please take in mind, that you can return only merchandise in resalable condition. Please ensure that all original tags, labels, and packaging are intact.
Kindly note that we only issue refund vouchers that can be used to purchase anything from BRANDDOSE again. We do not give cash refundse that your item is damaged upon delivery, we recommend that you notify our Customer Support Team immediately or within 7 days from the delivery date. Kindly keep your delivery receipt, which states the order number, time and date of delivery. Our team will be able to help you by arranging for the item to be exchanged or refunded.
We will hold the charges if the item has reached your doorstep with a defect.
If you are unsatisfied with the product for any other reason than a defect, you will be charged a return sum of 20 AED as a return fees.
Thank you and happy shopping!